RETURN & REFUND POLICY

Last updated: August 12, 2026

At HomeGuard, we want every customer to clearly understand our return and refund process. Please review this policy before placing an order.

30-Day Return Window

Eligible general merchandise may be returned within 30 days of confirmed delivery.

To qualify for a return, the item must:

  • Be unused and unopened
  • Be in its original condition
  • Remain in its original packaging
  • Include all original parts, accessories, manuals, inserts, and promotional items
  • Show no signs of installation, assembly, modification, wear, misuse, or damage
  • Be accompanied by valid proof of purchase

All returns require prior authorization from HomeGuard. Products returned without authorization may be refused and may not qualify for a refund.

To request a return, contact Support@homeguardlabs.com with your order number and reason for return.

Important return notice:
Do not mail merchandise to our business mailing address. Approved returns will receive the correct return address and return instructions directly from our support team.

Final Sale & Non-Returnable Products

Certain products cannot be accepted for change-of-mind returns due to their nature, hygiene requirements, safety considerations, consumable nature, or inability to be resold after opening or use.

Unless defective or damaged upon arrival, the following are final sale:

  • Single-use or one-time-use products
  • Consumable products
  • Perishable products
  • Products that have been opened, activated, installed, assembled, applied, tested, or used
  • Products with broken safety, hygiene, protective, or tamper seals
  • Customized or personalized products
  • Digital products after delivery or download
  • Gift cards
  • Products clearly marked Final Sale

These restrictions do not limit rights that cannot legally be excluded.

Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, materially incomplete, or different from what you ordered, contact us within 7 days of confirmed delivery.

Please include:

  • Your order number
  • A clear description of the issue
  • Clear photographs or video showing the problem
  • Photographs of the packaging
  • A photograph of the shipping label where relevant

Please retain the product, packaging, shipping label, accessories, and all components until your claim has been reviewed.

Depending on the circumstances, HomeGuard may provide replacement parts, a replacement product, store credit, or a refund where appropriate. We may require the affected product to be returned before issuing a replacement or refund.

Damage After Delivery

Damage resulting from misuse, improper installation, improper storage, accidents, neglect, unauthorized modification, normal wear and tear, failure to follow product instructions, or use outside the product's intended purpose is not considered a manufacturing or shipping defect.

Return Shipping

Unless the return results from an error by HomeGuard or an approved damaged or defective product claim, the customer is responsible for return shipping costs.

Original shipping costs are non-refundable unless required by applicable law or the return resulted from an error by HomeGuard.

We strongly recommend using a trackable shipping method. HomeGuard cannot process a return that has not been received at the authorized return destination.

Return Inspection

Returned merchandise is inspected before a refund is approved. We may decline a return if the item:

  • Has been used or installed
  • Has been damaged after delivery
  • Is missing parts or accessories
  • Has been modified or altered
  • Is materially different from its original condition
  • Does not meet the requirements of this policy

Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Refunds generally cannot be redirected to another card, bank account, or payment method.

Your financial institution may require additional processing time after HomeGuard issues the refund.

Order Cancellations

Cancellation requests must be submitted before an order enters processing or fulfillment. Because fulfillment can begin quickly, we cannot guarantee cancellation after an order has been submitted. Once an order ships, it must follow the applicable return process.

Refused & Unclaimed Shipments

If an order is refused, abandoned, or returned to sender for reasons not caused by HomeGuard, any eligible refund may be reduced by original shipping costs, return-to-sender fees, carrier charges, customs expenses, and other direct costs incurred, where permitted by law.

Fraudulent Claims & Chargebacks

HomeGuard reserves the right to investigate suspected fraudulent, altered, duplicated, misleading, or abusive refund and return claims.

Customers experiencing an order problem are encouraged to contact HomeGuard before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.

When responding to a payment dispute, HomeGuard may provide relevant transaction records, tracking information, delivery confirmation, fraud-screening information, customer communications, photographs, product documentation, return information, and other evidence relevant to the transaction.

Questions? Contact Support@homeguardlabs.com.