SHIPPING POLICY
Last updated: August 12, 2026
HomeGuard works to process and deliver orders as quickly and reliably as possible. Please review this Shipping Policy before placing your order.
Order Processing
Orders are generally processed within 1–2 business days before shipment.
Processing time is separate from shipping transit time. Business days generally exclude weekends and public holidays.
United States Shipping
Estimated shipping time after processing:
5–12 business days
Delivery estimates are provided in good faith but are not guaranteed arrival dates unless expressly stated otherwise.
International Shipping
Estimated international shipping time after processing:
5–14 business days
Customs processing, local carrier networks, import inspections, holidays, weather, remote delivery locations, and other circumstances outside our reasonable control may extend international delivery times.
Tracking Information
Where tracking is available, tracking information will be sent using the contact information associated with your order. Tracking systems may require additional time to display movement after a shipping label is created.
Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate delivery information at checkout.
Please verify your:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City and state or province
- ZIP or postal code
- Country
If you notice an address error, immediately contact Support@homeguardlabs.com.
We cannot guarantee that an address can be changed after processing or fulfillment begins. Additional shipping charges may apply if an order must be reshipped due to incorrect or incomplete information provided by the customer.
Packages Marked Delivered
When carrier tracking confirms delivery to the shipping address entered during checkout, the shipment will generally be considered delivered.
Before reporting a package missing, please check:
- Mailboxes and package lockers
- Front, side, and rear entrances
- Building reception or property management
- Household members
- Nearby neighbors
- The local delivery carrier
HomeGuard is not responsible for theft, disappearance, or misplacement occurring after confirmed delivery except where responsibility cannot legally be excluded.
Lost in Transit
If tracking indicates that a shipment may have been lost before confirmed delivery, contact Support@homeguardlabs.com.
HomeGuard may review tracking records, verify the delivery information, request supporting documentation, and open or assist with a carrier investigation before determining the appropriate resolution.
Optional Shipping Protection
Where optional shipping protection or insurance is offered at checkout, customers may purchase additional protection for their shipment.
Claims covered by a third-party protection provider may be subject to that provider's eligibility requirements, exclusions, evidence requirements, and claims process.
If optional shipping protection is declined, the order does not receive the additional voluntary coverage offered by that service. This does not remove rights that cannot legally be waived.
Customs, Duties & Import Fees
International customers are responsible for customs duties, import taxes, brokerage charges, and similar charges imposed by the destination country unless expressly stated otherwise during checkout.
HomeGuard does not control these charges and cannot guarantee their amount.
Refused or Unclaimed Shipments
If a package is refused, abandoned, or returned because the recipient failed to complete required delivery or customs obligations, any eligible refund may be reduced by shipping, return, customs, brokerage, and carrier charges incurred, where permitted by law.
Multiple Shipments
Orders containing multiple products may occasionally be shipped separately and arrive at different times.
Shipping Delays
Carrier delays can occasionally occur. When applicable, delays, cancellations, and refund rights will be handled in accordance with applicable law.
Shipping questions can be sent to Support@homeguardlabs.com.